Privacy Policy

Effective Date: 06 May 2026

This Privacy Policy explains how we collect, use, and protect personal information provided through the complaint system on our HeroFriends platform. This platform is specifically designed to support children, parents, and educators in addressing bullying under the Anti-Bullying Act 2026 while prioritizing privacy protection and children's rights.

I. Collection of Personal Information

I. Collection of Personal Information

We are committed to protecting children's privacy and only collect information necessary through the complaint system to assist with child rights cases.

Information Through Complaint System

We only collect personal information when you or someone makes a complaint through our complaint system. Information collected includes:

  • Reporter name (if permitted to be shared)
  • Contact details for response (email or phone number)
  • Complaint details related to child rights cases
  • Information relevant to investigation and action
  • Supporting documents (if any and required)
Platform Statistical Information
  • Number of page visits for general statistics
  • Platform usage patterns without personal identification
  • Platform performance data for improvement
Child Protection

For children under 18 years old, we require consent from parents or legal guardians before processing any complaints involving that child's personal information. Educational guidance platform can be used without registration or providing personal information.

II. Use of Personal Information

Personal information collected through the complaint system is used responsibly for the following purposes:

  • Investigate and address complaints related to children's rights
  • Contact reporter for additional information or updates
  • Coordinate with relevant agencies for appropriate action
  • Generate general statistical reports (without identification information)
  • Develop more effective education and prevention programs

III. Disclosure of Personal Information

We protect the confidentiality of information in complaints and only disclose it under certain circumstances:

  • Legal Requirements

    Information is shared with relevant authorities only when required by law for child protection.

  • Partner Agencies

    Limited sharing with child welfare agencies, police, or government departments for protection action.

IV. Retention of Personal Information

Personal information from the complaint system is strictly stored according to required periods:

  • Active Cases: Information is stored throughout case investigation and handling
  • Completed Cases: Records are stored for 7 years after case completion for legal reference
  • Statistical Data: Non-identifying information is stored for long-term analysis
  • Destruction: Information is securely destroyed after the retention period expires

V. Protection of Personal Information

We implement various security measures to protect complaint information and platform:

  • Data Encryption

    All complaint information is encrypted using SSL technology and stored in secure databases.

  • Access Control

    Only authorized personnel can access complaint information with audit log systems.

  • Secure Infrastructure

    Servers are protected with firewalls and layered security systems to prevent unauthorized access.

VI. Your Rights Regarding Personal Information

As a reporter or individual involved in complaints, you have the following rights:

  • Right of Access

    Request your personal information stored in our system

  • Right of Correction

    Request correction of inaccurate or incomplete information

  • Right to Privacy

    Request confidentiality of identity in complaints (if appropriate)

  • Right to Feedback

    Receive updates on the status and action of your complaint

VII. Updates and Amendments

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be announced through this platform with new effective dates. We encourage users to review this policy regularly to ensure current understanding of personal information protection.

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