Terms & Conditions

Effective Date: 06 May 2026

These Terms & Conditions govern the use of the HeroFriends platform that provides anti-bullying support and complaint systems for Malaysian schools under the Anti-Bullying Act 2026. By using this platform, you agree to comply with all the terms and conditions stated.

I. Acceptance and Compliance with Terms

By accessing and using this HeroFriends platform, you automatically agree to comply with and be bound by all the terms and conditions set forth.

  • For Children

    This platform is suitable for all age groups. Children are encouraged to involve trusted adults in safety learning, especially children under 13 who require direct supervision.

  • For Adults

    Parents, guardians, and educators are responsible for supervising and guiding children's use of the platform.

II. Platform Purpose and Objectives

This platform is specifically designed to support and protect children's rights through:

  • Providing online safety guidance that is easy to understand and age-appropriate for children.
  • Providing a safe complaint system for reporting cases involving children's rights.
  • Coordinating with relevant agencies to ensure appropriate action is taken.
  • Providing support to children, families, and communities in need of assistance.

III. Platform Usage and Complaint System

Educational Guidance Access

The educational guidance section can be accessed without registration and is suitable for all age groups with appropriate supervision.

  • Free access to all guides
  • Age-appropriate content
  • No registration required
  • Available in multiple languages

Complaint System

The complaint system is provided to report cases involving violations of children's rights and requiring immediate action.

  • Make Complaint

    Detailed report about the issue faced

  • Investigation

    Thorough investigation by authorities

  • Action

    Appropriate action taken for protection

IV. User Responsibilities

Children's Responsibilities

  • Use the platform for learning and self-protection
  • Discuss with trusted adults about content
  • Report any problems to parents or teachers
  • Maintain safety and not share personal information

Parents/Guardians Responsibilities

  • Supervise and guide children's use of the platform
  • Provide emotional support and necessary guidance
  • Set appropriate time limits and usage controls
  • Contact relevant parties if assistance is needed

V. Prohibited Conduct

The following activities are strictly prohibited on this platform:

  • Information Misuse

    Using platform information for harmful or unethical purposes

  • False Complaints

    Making false or misleading reports or complaints

  • System Interference

    Attempting to disrupt, hack, or damage the platform system

  • Identity Disclosure

    Disclosing the identity of reporters or victims without permission

VI. Limitation of Liability

This platform provides information and services in good faith. However, we are not responsible for:

  • Decisions made based on platform information
  • Technical disruptions or temporary unavailability
  • Third-party actions beyond our control
  • Platform use without appropriate supervision

VII. Changes to Terms and Governing Law

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions at any time to reflect:

  • Service improvements
  • Legal changes
  • New operational requirements

Governing Law

These terms are subject to Malaysian law, including:

  • Children Act 2001
  • Personal Data Protection Act 2010
  • Communications and Multimedia Act 1998
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